Frequently Asked Questions
Everything you need to know about your Hauslane experience.
What are your shipping rates and delivery times?
We offer standard ground shipping on all orders. Most items are processed within 1-2 business days and typically arrive within 5-7 business days depending on your location.
How do I return an item I am not satisfied with?
We offer a 30-day return policy for items in their original packaging and unused condition. Please contact our support team to initiate a return authorization and receive a shipping label.
Do you offer warranties on your products?
Yes, all Hauslane products come with a limited manufacturer warranty that covers defects in materials and workmanship. The duration varies by product category, typically ranging from 1 to 3 years.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Can I change or cancel my order after it has been placed?
We strive to process orders as quickly as possible. If you need to change or cancel an order, please contact us within 2 hours of placement to ensure we can intercept the shipment.