Returns & Exchanges
At Hauslane, we stand behind the quality of our range hoods and kitchen appliances with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer a streamlined return process for unused products in their original packaging.
Initiate Your Request
Contact our customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Prepare the Package
Securely pack the item in its original box with all included parts, manuals, and accessories to ensure the product remains undamaged during transit.
Ship the Product
Affix the provided return label or use a trackable shipping service to send the unit back to our fulfillment center for inspection.
Inspection and Refund
Once our technicians verify the unit's condition, we will process your refund to the original payment method, typically within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing